Thomas Dworak is the instructor, content developer and consultant for the Virtus Group where he facilitates and develops training programs. His prolific background in law enforcement and education shaped the Adaptive FTO. Thomas spoke several times on the Justice Clearinghouse webinars where he covered a variety of topics such as communication skills, decision-making, and recruitment, all tied up with the common theme of emotional intelligence.
This time around, Thomas discusses emotional intelligence from the point of view of leadership. People often view effective leaders as rational individuals, unphased by emotions. Another common perception is that having high IQ ensures success. Thomas debunks these myths and proves how to properly harness emotions, vulnerability, and emotional intelligence to be a successful leader.
On this webinar, Thomas talked about:
- Emotional intelligence, or EQ, as a type of acuity that deals with emotions and relationships with others.
- How people who are trained and practice emotional intelligence outperforms counterparts with higher IQ.
- What emotional contagion is and how to use this phenomenon to influence people into a calmer disposition.
The five pillars of emotional intelligence
- How the amygdala works and how to practice self-awareness in order to prevent the hijacked amygdala scenario.
- Self-regulation as your body’s pause button that allows control of outbursts and being calm despite disagreements.
- Viewing empathy and vulnerability as a strength.
- Tapping on one’s motivation towards emotional intelligence.
- How effective social and communication skills builds emotional intelligence
- Assessing your organization’s emotional intelligence and readiness to EQ by inspecting its mission statement, and the congruence of the people’s behaviors to the mission statement.
- A case study/scenario where emotional intelligence was utilized and introduced to a community to reduce rising crime rates.
- Practicing courageous leadership through integrity, character, and courage.
The Virtus brand of Courageous Leadership that practices:
- A growth mindset versus a fixed mindset
- Embracing vulnerability and accepting failures
- Mutual and unconditional respect
- Self-reflection that challenges an individual to improve themselves
- Resilience that is receptive to criticisms
- The concept of the 'River of Fear' and how courageous leaders, and people, in general, dare to go to the part of this river where merely good people dare not to.
Developing leadership emotional competencies that necessitate:
- Mindfulness by practicing self-regulation, and awareness of one's self and others.
- Removing one’s mask, exercising authenticity and welcoming vulnerability.
- Intentionality by practicing gratitude and paying attention to how your emotions, language, and behavior impacts other people.
The Nice Nine concepts to consider when playing leadership role where:
- Errors are not final
- Leaders serve as trainers to improve their team
- Gratitude is practiced
- You ask first before answering or passing judgment
- You wait 24 hours (if possible) to calm your emotions before confronting a problematic situation
- Your team doesn’t work for you, instead, you, the leader, work with them
- Excellence is preferred over perfection
- Personal development is revered
- Self-accountability makes room for improvement
- Diagnostic questions were asked on the state of the audience’s agencies on EQ training and the congruence of their mission statement to the culture of their respective organizations.
The Q&A segment covered:
- The importance of training for emotional intelligence in law enforcement
- The role of organizational culture in fostering emotional intelligence
- How our biological and survivalist make up prevents us from constantly practicing emotional intelligence
- Dealing with negative individuals in the workplace
- How to encourage your team to provide real honest feedback
- Helping leaders to see the value and relevance of EQ
- The importance of taking a step back and re-examining one’s purpose when you’re questioning your values