Webinar presenters Daniel Dubief and Michael Fletcher answered a number of your questions after their presentation, LTE Helps Sheriff’s Departments Better Prepare for Emergencies. Here are just a few of their responses.
Audience Question: Is Cradlepoint exploring any type of gateway option to compress large data packets like from real-time CCTV streaming for situational awareness?
Daniel Dubief: Cradlepoint at this time is not looking at compressing any sort of CCTV. We’re primarily a network transport gateway. There are several different camera solutions that I can definitely recommend in that regard. Let’s take that offline to get a little bit more information as per the actual use case and what you’re trying to accomplish, but no, not at this time.
Audience Question: Are you aware of any agencies that are using LTE to stream the body-worn cameras and I’m assuming into dispatch, things like that?
Daniel Dubief: Absolutely, more than I can definitely name within the short time we have left on this on this call, but it’s actually a very common thing. Cameras are not typically streaming their footage at all times, but there are several vendors out there that we were close to with that manufacture those body-worn camera systems in which case, if there is a specific call or incident or trigger for that matter then the dispatch would have the option or at least leadership within that organization would have the option to directly Livestream that footage. (42:36 overlap)
Michael Fletcher: For instance, if an officer pulls his weapon he or she if they draw their weapon out of the holster, there’s a sensor that will immediately trigger live video feed and you can pump that to dispatch so they see in live-time what’s happening.
Audience Question: How do agencies deal with network management when they have hundreds of LTE connected in-vehicle networks?
Daniel Dubief: That’s actually a very common issue. You have very limited skeleton crews of IT operations that not only manage the fleet of devices but they also manage other city applications and departments. One of the benefits of utilizing the Cradlepoint is we do have an online platform called net cloud manager which allows you to actually enable groups of configurations that would apply to these devices at large. For example, the vast majority of devices whether they are using unique configurations or not I would say that the vast majority of departments and agencies are utilizing the same if not very similar configuration throughout the entire fleet. What you can do is utilize that net cloud manager to not only push down and maintain those configurations for the entire fleet but also you have the ability to get notified of any changes should occur, a device go offline, alert you of any individual device changes configuration or get factory reset. We know that a lot of folks like trying to bypass certain things and we’ve seen it before where devices get unplugged, reset. There is physical security that discusses with that regard as well, but you have an essential means of very easily managing hundreds if not thousands of devices through net cloud manager.
Michael Fletcher: Through one pane of glass.
Daniel Dubief: One pane of glass exactly, right.
Audience Question: You mentioned security earlier. So how are agencies approaching security issues when they extend global data communications out into the field?
Michael Fletcher: Daniel if you don’t mind, I’ll just quickly say that Cradlepoint happens to be both FIPS 140-2 certified and we’re also CJIS conformant. Daniel, if you don’t mind, expand a little bit on how we helped them with network security.
Daniel Dubief: Absolutely. We primarily transport. So there are a lot of moving pieces involved. There’s a lot of back-end systems that are all-encompassing within that conformity. With regards to Cradlepoint for example, there’s a lot of typically pushback when you’re discussing, utilizing net cloud manager, for example, just to manage the devices with regards to something like a law enforcement agencies that comply with CJIS or other HIPAA or any other security concerns, PCI DSS for example. With regards to Net cloud manager, it’s not a centralized dead-end if you will that it doesn’t reverse it aside from management traffic from the Cradlepoint router which is in itself encrypted and unique to your particular instance. So with regards to security, there are definitely guidelines. We do conform to CIA triad guidelines in that regard. So as far as specific agencies, it’s kind of a case by case scenario. Some of them utilize client-based VPN solutions that tunnel traffic completely through and we only transport. In a lot of other regards we have end-to-end or endpoint security where you have to take into consideration FIPS 140-2 compliance or now FIPS 140-3 that’s on the horizon here following in 2021. So there’s a lot of different variations that we can conform to pretty much anything that we need to.
Audience Question: Before we get to our very last question I did want to ask you, Michael, what’s the best way of someone who wants to follow up with you reach out and contact someone at Cradlepoint? What’s the best way to get ahold of you?
Michael Fletcher: Well you’re certainly welcome to contact me directly. My email address is firstname.lastname@example.org. My cell phone number is (208) 850-4126. Anybody is welcome to reach out to me and I’ll answer the questions that you have and then I’ll direct you to the right sales resources within the company after we talked.
Audience Question: As 5G continues to roll out throughout the country, how should the public sector think about 5G when it comes to mobile and fixed routers?
Daniel Dubief: So, as 5G continues to roll out how should the agency consider utilization with both fixed and mobile? Everyone here on the call, if you’re in charge of the RF connectivity for your particular jurisdictions, I mean you’re going to understand exactly what is available to you, what carriers are best in your particular area, what pain points you’re seeing. Now as far as what you should consider there are several options within – with what we’ve done with a couple of agencies with Cradlepoint is I’ll take one on (indiscernible 48:34) for example. We have one agency that rather large rural coverage, a lot of backend roads where they were testing out one of our newer LTE modems. It was LTE only then sporting a 3G but it did have all the bells and whistles and everything you wanted speed-wise. However, we did run some tests within capturing some – where’s the signal cut out, what service coverage was. We found that with one of our older modems that actually did give them about a hundred eighty miles worth of road if they stayed on the older modem. A modem that has been tried and true out for four years already. It was definitely not the latest and greatest, but they were able to actually utilize LTE signal or 3G signal for 180 miles.180 miles where if they didn’t hear from the officer within 30 minutes ago would have to send a chase car and not know where he may have ended up. As the roll-outs are happening 5G is strictly going to be, at least for the initial deployments, very limited to Metro zones, right? So site-to-site connectivity for businesses and buildings is going to be what’s primarily focused on even by the carriers. There are some mobile deployments but as you can see from even a lot of these carriers keeping coverage maps, they’re very limited ranges. Some of them even restricted down to just walkways and streets not even in buildings because it’s kind of their usability millimeter wave technology, for example, that doesn’t penetrate buildings at all. A lot of carriers, they all are utilizing lower frequency bands for 5G deployments. So as this plays out, as it rolls out further, it’s going to be very unique to each and every zone. We do have representation in each of these in every city and every state of the United States and multiple countries around the world. So if you do have questions in that regard as to you what the pathway would look like for your agency, I’ll be more than happy to sit down and take a look at that for the long haul. What you would look like today, what you can take advantage of, and then what may be happening within the next two to three years.
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