Building Trust in 9-1-1

Building Trust in 9-1-1
Duration: 60 Minutes
Module 1 Resources
Recorded on: 2020-02-12
Unit 1 Slide Deck: Establishing Trust with First Responders
Unit 2 Recording: Establishing Trust with First Responders

Establishing trust with the officers, firefighters, and EMS staff takes time. The first responders depend on you to be the calm voice on the other end of the radio.  However, building that trust may take weeks, if not months. The person on the other end of the 9-1-1 call must immediately trust you to help them.  Within minutes you can keep and build trust — or lose it.

This webinar explores the ways you, as a dispatcher, can build trust with first responders and maintain the trust of the citizens who depend on you to help them through what may be the most difficult moment of their lives.


Audience Comments

  • “It was good to see that the same problems exist for other agencies. It was a good refresher on some simple ways to help create understanding between divisions.” — David
  • “Good reminders for everyday interactions.” — Katie
  • “I liked the 3 things to build trust as well as what to avoid tips.” — Paul
  • “Very important and relevant information.” — Phyllis



Additional Resources
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After the Webinar: Building Trust in 911. Q&A with Halcyon Frank
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Thoughts on Trust from Halcyon Frank
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