Humanizing Policing: 8 Steps that Build Community Confidence and Promote Officer Safety

Humanizing Policing: 8 Steps that Build Community Confidence and Promote Officer Safety
Duration: 60 Minutes
Module 1 Resources
Recorded on: 2020-03-19
Unit 1 Slide Deck: Humanizing Policing
Unit 2 Recording: Humanizing Policing

Policing is a people-oriented service.  Police personnel, particularly patrol officers, work with a wide range of people in doing their job.  To be effective, those working contacts must help build confidence that the police are dedicated to promoting safety in the community. The seventh of Sir Robert Peele’s 1829 Principles of Policing reminds us that:

The police at all times should maintain a relationship with the public that gives reality to the historic tradition that the police are the public and the public are the police; the police are the only members of the public who are paid to give full-time attention to duties which are incumbent on every citizen in the intent of the community welfare.

Many police agencies have invested in training that emphasizes understanding cultural diversity and communication skills that help de-escalate conflict.  Other training helps establish field-level decision making that promotes fair and impartial policing. Training frontline staff in these topics helps build individual competency and improve the legitimacy of the police.  Humanizing Policing is not a substitute for training and policy reform.

The 8 steps for Humanizing Policing described in this webinar will help agencies build an organizational infrastructure that reinforces the application of skills and concepts in police training that focuses on reform.  Like W. Edward Deming’s 14 Points for promoting Quality Management, the 8 Steps toward Humanizing Policing can help build an ongoing management approach that promotes mutual respect between the police and the community that will protect the lives and well being of all of us.


Audience Comments

  • “I believe that strengthening the roles of patrol officers is so often overlooked or not focused on. I really enjoyed this webinar and look forward in attending more in the future. — Aracely
  • “Practical information born from years of successful leadership by the presenters.” –Jeff
  • “Such an awesome presentation with someone with so much experience. Systems work at its best if made into realization. Also loved how he emphasized to based in community’s own environment and challenges.” — Kim
  • “The 8 steps were well organized and easy to understand.” — Megan
  • “I like the questions where they brought it down at the end with current situation.” — Mary
  • “I was very interested to learn more about adult learning principles and the topic of strengthening quality, in-service training and the impact that can have when officers receive the training they are expressing an interest in.” — Nancy
  • “The entire discussion was beneficial, and particularly ways to respond to our current crisis.” — Shirley



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