Making Your Words An Asset Not A Liability: How To Improve What You Say and How You Say It

Making Your Words An Asset Not A Liability: How To Improve What You Say and How You Say It
Duration: 60 Minutes
Module 1 Resources
Recorded on: 2019-11-20
Unit 1 Slide Deck: Making Your Words An Asset Not A Liability
Unit 2 Recording: Making Your Words An Asset Not A Liability

With up to 80% of all organizational problems rooted in poor communication, employees and supervisors are not nearly as adept as they should be in the way they send and receive messages. Additionally, many times employees are not immediately aware of when their messages get received in ways they do not intend. This creates situations where individuals are ineffective, especially when they are communicating with those who they perceive to be very challenging or different from themselves. This course will explore all the components of interpersonal communication, teach strategies to enhance communication skills, and help participants understand how and why miscommunication occurs. Participants will also learn about how the masks we wear and invisible filters we use distort the messages we send and receive and how to overcome these barriers.

 

This is part 1 of a two-part series.  Click here to register for Part 2 “Turning Conflict into Conversation” on December 11.

 

Audience Comments:

  • “Outstanding presentation Dr. Miller! Excellent information that is very helpful and will be used.” — Barbara
  • “Liked the tips and strategies for better communication and things such as body language, facial expressions to be aware of.” — Burma
  • “Dr. Miller was wonderful. She’s very knowledgeable, gave great ideas to try at work/home and kept me wanting more information. Thank you so much!” — Alexia
  • “The paper and the practice need to be the same”. One of the biggest problems I’m faced with is fellow leaders who receive the paper and don’t agree with it (most often I find they are not strong enough to support it) and therefore water it down to their liking. I see it causes confusion and issues. As always great from Dr. Miller. I also noticed she slowed down her pace, really nice, went really well!” — Darren
  • “A good reminder of being self-aware… How you are perceived through not only your words but your tone and body language. Also, The Importance of Being prepared when communication doesn’t go as expected.” — Kelly
  • “Excellent presentation with a lot of good ideas that I can start implementing right away. Already looking forward to Dr. Miller’s Dec 2019 follow-up webinar.” — Matthew
  • “The topic addressed was very helpful in opening lines of communications and to be prepared to look inward when it comes to communication problems. Thank you.” — Sabine
  • “Dr. Miller was wonderful. She’s very knowledgeable, gave great ideas to try at work/home and kept me wanting more information. Thank you so much!” — Alexia
** This webinar has been certified by the National Sheriffs' Association and may be eligible for Continuing Education Units through your POST. Please consult your local certification processes for additional details. Paid subscribers that attend will be able to download a jointly issued attendance certificate that includes the National Sheriffs' Association logo.
Additional Resources
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