Police patrol workforce staffing can be a tedious exercise that requires an immense amount of data collection and hours of number crunching during analysis. Despite the seemingly time-consuming effort, being equipped with an analysis report makes it easier to back up an agency’s request for additional resources and staffing.
Today’s resource speaker is Peter Bellmio. He is a criminal justice management consultant who works on computer models to analyze staffing needs for different agencies including patrol, 911 centers, and criminal investigations. Using workload data, he identifies trends, errors, and exceptions to support the agencies with their needs thereby improving productivity and performance to support strategic goals.
Peter is back for the second installment of his webinar series. This time around, he focuses on patrol staffing, unpacking the most common patrol staffing analysis tools used and how it aids law enforcement agencies in scheduling their personnel. Some of the specifics he discussed include:
- Reflecting on how personnel is utilizing their work hours and strategies to reduce workload.
- Collating data and the most critical variables needed to calculate for staffing analysis.
- What the Shift Relief Factor is (SRF) and its importance in determining the number of personnel needed at a given time.
- A look into the spreadsheet model, the data categories that must be provided to use it, the insights from the analysis, and the expected results of applying this model.
- The queuing model, the elements that comprise it and the industries that use it.
- Queuing model for patrol units, the factors considered for this specific use and the input data that must be available to utilize it.
- The critical policy questions to be considered to make the results of the queuing model work in alignment with the agency goals.
- The various queuing model software available for agencies, their characteristics, and the pros and cons of each model.
- Police Allocation Manual (PAM), it’s interface and input data, and the limitations of the software.
- The Managing Patrol Performance (MPP), its interface, and features.
- Ops Force Deploy, its features, and advantages.
- The ways to calibrate a queuing model by comparing analysis results with actual response times to better provide a patrol staffing forecast.
- The rationale behind building beats and how to establish beats using staffing analysis.
- During the Q&A, the audience asked Peter questions about:
- Suggestions when restarting use of MPP.
- His recommended queuing model for law enforcement to deploy.
- Addressing downtime by looking at the reason behind it.
- Looking at emergency response time as one of the primary considerations before investing in specialized software.
- Using similar analysis for investigative staffing.
- Accounting for time spent responding to critical incidents.
- Quantifiable methods to recognize burnout amongst patrol staff.
Determining and accounting for the various types of activities patrol staff are engaged in.
This is part of a 3-part series on patrol scheduling: