Turning Conflict Into Conversation

Turning Conflict Into Conversation
Duration: 60 Minutes
Module 1 Resources
Recorded on: 2019-12-11
Unit 1 Slide Deck: Turning Conflict Into Conversation
Unit 2 Recording: Turning Conflict Into Conversation

Although conflict is a daily fact of life, most of us never really learned how to engage in it effectively. What’s worse is that our dysfunctional patterns of how we interact during conflict have become ingrained and are hard to change. This workshop will provide an overview of why conflicts occur and the unmet needs that underlie them. It will also explore the weaknesses of traditional views and approaches to conflict, provide a new framework for conflict resolution, and teach the skills necessary to successfully navigate and resolve conflict in all settings (personal and work). Participants will learn how to resist the urge to avoid conflicts, gain skills to effectively address conflict without harming relationships and learn how to improve their communication skills so resolution can occur.


This is part 2 of a two-part series.  Click here to watch for Part 1 “Making Your Words an Asset Not a Liability: How to Improve What You Say & How You Say It.


Audience Comments:

  • “I liked that we were given proper ways to handle conflict and a deeper understanding of how both side of the conflict are probably feeling.” — April
  • “Great takeaways on having the right mindset when going into these tough conversations. The presenter obviously knows her stuff and is very engaging.”  — Angela
  • “I really like the webinars Kimberly facilitates. They are packed full of real strategies for overcoming the subject matter obstacles. I just wish there was more time. There is so much info and good advice, that it is a struggle to capture it all in the time allotted.” — Burma
  • “Today’s training helped me out more than you know. As always, thank you Dr. Kimberly!” — Darren
  • “I found the discussion on self-care and self-moderation enlightening and insightful.” — Glenda
  • “Dr Miller is always great to listen to and provides excellent information.” — Jackie
  • “She’s fabulous. Very engaging and a lot of meat in this.” — Karen
  • “The most valuable part is the presenter. She engages in a personal way (exposing her own humanity) with the subject matter and doesn’t come across as stiff or reading from a script. from a stiff script.” — Marjorie
  • “LOVE Dr. Miller’s presentations and topics. All useful and relevant, in my opinion!” — Michaela



** This webinar has been certified by the National Sheriffs' Association and may be eligible for Continuing Education Units through your POST. Please consult your local certification processes for additional details. Paid subscribers that attend will be able to download a jointly issued attendance certificate that includes the National Sheriffs' Association logo.
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