Communication skills play a critical role in achieving success in your career. Research in this area has recognized men and women differ in their communication styles. How we communicate goes back to our early socialization. Studies have shown that men’s socialization identifies more with assertive, powerful, take charge statements, where women
Communication skills make all the difference for people. It can set apart those who succeed and those who stagnate in their careers. Men and women have different communication styles, each with weaknesses and strengths that must be regulated to make one an effective communicator. Through communication, a person is able to widen their influence; and through influence is how legitimate authority is created.
Karin Montejo is this session’s instructor. She’s a Retired Division Chief with the Miami-Dade Police Department and is currently the President of Montejo Consulting, Inc. She provides leadership and communication training to men and women in law enforcement in the US and other countries. She has a Bachelor’s Degree in Criminal Justice, a Master of Science in Public Administration degree, and a Ph.D. in Global Leadership.
This course discusses communication skills, a section of Karin’s dissertation on “Success Factors of Women Who Have Achieved Positions of Command in Law Enforcement”. Topics covered in this session include:
- The National Association of Women Law Enforcement Executives (NAWLEE), its history, mission, projects, and partnerships.
- A look into gender differences based on:
- Our early socialization that assigned gender roles and stereotypes.
- The societal expectations and media representation that emphasizes gender stereotypes.
- Dissecting the differences in communication styles and the strengths and weaknesses of each when it comes to problem-solving, giving out instructions, and getting a point across.
- How Semantics reinforces the generalized characteristics attributed to each gender through gender-biased language.
- Helping women become effective communicators through:
- Overcoming the stereotypes and strengthen one’s communication skills to get your message across better by being specific and straightforward.
- Guidelines on how to become a powerful speaker by watching one’s intonation, choosing words carefully and avoiding statements that diminish one’s position and value.
- Tips on asserting one’s self in situations and avoid being ignored, dismissed or interrupted.
- The importance of saying no to set boundaries and be firm on your stance.
- Navigating through ‘undiscussables’ and pointers to remember when having these difficult conversations in the workplace.
- Understanding non-verbal communication, its components, and how it impacts our interactions.
- Recommendations on how to avoid miscommunication through active listening, clarifying if necessary, responding objectively and being honest and ethical at all times.
- Learning the art of self-promotion by telling your story, highlighting your strengths, and being out there to find opportunities.
- Consistent practice to master all the communication techniques to jumpstart and boost professional development.
- Questions raised by the webinar participants were about:
- How gender-biased language hurts women in policing.
- Honing communication skills to become more effective speakers.
- Responding to people who are not as effective as communicators.
- De-escalating when in emotionally-charged conversations.
- Giving female staff opportunities to showcase their strengths.
- How to encourage documentation of instructions and raise clarifications.
- Displaying authority without coming off as demanding.
- “If you are not confident in you, how can someone else be confident in you.” –Ann
- Good topic to hear the approaches of several topic experts for growth. Thanks! — Bob
- “Communication is always challenging and it’s helpful to think of the reasons why. The gendered framework is certainly important but doesn’t take into account the challenges also associated with it. As a female with a more typically male communication style, I have had to learn to adjust in environments that are female-dominated. Appreciate having the conversation and learning different ways to reflect.” — Colleen
- “Great information for my position and reiterated similar training I have had in the subject area.” — Jason
- “Ms. Montejo gave superb real-world examples that illustrated ways to apply and be aware of communication styles. One of my favorite webinars this year!” — Kelley
- “I enjoyed how this leadership topic focused more towards the women in LE aspect. Thank you!” — Lindsay