Establishing trust with the officers, firefighters, and EMS staff takes time. The first responders depend on you to be the calm voice on the other end of the radio. However, building that trust may take weeks, if not months. The person on the other end of the 9-1-1 call must immediately trust you to help them. Within minutes you can keep and build trust — or lose it.
This webinar explores the ways you, as a dispatcher, can build trust with first responders and maintain the trust of the citizens who depend on you to help them through what may be the most difficult moment of their lives.